Delete your account and data

You can request deletion of your Dansio account and associated data here. You do not need to install or open Dansio.

Submit a request

Email support@minovostudio.com from the Google email address you used to sign in to Dansio. Include “Dansio account and data deletion request” in the subject. We may verify account ownership before acting on the request. Never send a password, payment-card number, or sign-in code.

If you do not use an email app, copy the address above and send the request using your email website. If you cannot access your original account email, contact the same support address for help verifying ownership.

What happens next

Cansu Yeksan, operating as Minovo Studio reviews requests and aims to complete them within 14 days after ownership is verified. We remove your Dansio Firebase Authentication account, associated free-addition ledger (including its video-admission records), and the customer data we control in RevenueCat. We send confirmation when processing is complete.

Subscriptions and local data

Deleting your account does not cancel a Google Play subscription. You can cancel renewal in Google Play separately. You may submit a deletion request even if a subscription is active; contact support if you need help.

We cannot remotely erase copies on your device. Clear Dansio's storage in Android Settings → Apps → Dansio → Storage, or uninstall Dansio, to remove its local library and video copies. Your original source videos outside Dansio remain under your control.

Google Play and other providers may retain transaction records under their own policies and applicable obligations. See the privacy policy for details and contact support about any record associated with your request.